Terms of Service
Terms applicable to quote requests, interactive prototypes, the rescue of incomplete apps and subsequent development engagements offered to consumers and business customers in Italy and abroad.
1. Provider and contact
The SABIA LABS service is provided and invoiced by Sky Flora di Sabia Olga, a sole proprietorship under Italy’s flat-rate tax regime, owned by Sabia Olga, with registered office at Viale Panoramica R. Meccadinardo SNC, 85020 Filiano (PZ), Italy, Italian VAT no. 01978450763, REA PZ-148595. Contact details: info@sabialabs.it · +39 342 068 3216. The software and development service are conceived and built by Giambattista Sabia, the author and technical contact.
2. Eligible customers and territory
Purchases may be made by adults acting as consumers, professionals, sole traders and companies in the countries available in the billing profile. Availability may be limited before payment where the country, customer type, tax requirements or payment-provider checks require further review. Anyone acting for an organisation represents that they are authorised to bind it.
3. Purpose and nature of the prototype
A prototype is an interactive demo intended to make an idea understandable and capable of validation. Unless otherwise agreed in writing, it is not production software and does not include a real backend, certified security, publication, final integrations, data migration or ongoing support. Sensitive or complex features are always subject to human assessment and a separate quote.
4. Configurator, brief and quote
Estimates shown by the configurator relate only to the selected scope and do not constitute automatic acceptance of the engagement. Submitting a brief is free of charge and creates no obligation to purchase. Before each order, the service characteristics, total price and applicable taxes, timeframe, delivery format, included revisions, offer validity and payment method will be shown.
5. Contract formation and payment
The contract is formed when the customer accepts the final summary through a control that clearly indicates the obligation to pay and the payment is confirmed by the system, or when both parties accept a quote in writing. A browser redirect alone is not proof of payment. The customer will receive confirmation of the contract and the applicable terms on a durable medium, for example by email.
A quote may provide for one payment or several instalments with explicit amounts and descriptions. The contract total and the selected instalment are shown separately. Giambattista enables and communicates each instalment at the agreed time; every payment requires customer action and there are no automatic charges or subscriptions. Splitting payment does not increase the price or incur interest. Paying an instalment does not settle the whole contract.
An explicit change request suspends the remaining payments during review. A new version requires renewed approval and acceptance before payment; paid instalments retain their original amount and terms. Splitting a single contract does not restart the withdrawal period at each payment. Withdrawal concerns the contract and is reviewed taking account of work already performed and all payments received.
6. Billing details and invoice
Before purchasing, the customer must provide accurate billing details. An individual with an Italian billing address must provide their first name, surname, Italian tax code and full address. An individual with a foreign billing address must provide their first name, surname, full address and country, without being required to provide an Italian tax code. Professionals and companies must also provide the applicable VAT or Tax ID; Italian customers must provide an Italian VAT number and a seven-character SDI recipient code, as well as any certified email address (PEC). An immutable copy of the details is associated with the order.
The price shown to the customer is not increased by any applicable stamp duty: where due, the €2 revenue stamp is always borne by the provider. Online payment is processed by Stripe and the invoice is prepared through Fatture in Cloud. For foreign customers, the document uses the foreign country and address, the applicable conventional recipient code and is delivered in a readable format; any submission to the Italian Exchange System (SDI) remains subject to the provider’s review.
7. Online checkout
Stripe checkout operates in live mode and may generate a real charge. Before Stripe opens, the customer sees and accepts the pre-contractual summary containing the subject of the service, total price, delivery, revisions, format, scope and applicable terms. Checkout is available only to the authenticated owner of the request, with a verified email address, complete billing details and current legal documents.
8. Consumer’s right of withdrawal
A customer purchasing as a consumer may withdraw from the distance contract within 14 days of its conclusion without giving any reason, subject to the exceptions provided by law. The customer may send an explicit statement to info@sabialabs.it; during the applicable period, a clearly visible function is also available in the order details to withdraw from the contract and receive confirmation on a durable medium.
Optional form: “I hereby give notice that I withdraw from the contract relating to [service/order number], concluded on [date]. First and last name: [name]. Account email: [email]. Date: [date]”. Any other unequivocal communication sent within the deadline is sufficient.
9. Work starting during the withdrawal period
If the consumer wants work to begin before the 14-day period expires, SABIA LABS will collect a separate express request. If the consumer withdraws after work has started, a proportionate amount may be due for the service already performed. The right of withdrawal from a service is lost only after the service has been fully performed, where performance began with the consumer’s prior express consent and acknowledgement that the right would be lost upon full performance. Any immediate supply of digital content will require the separate confirmations prescribed by law.
10. Customer cooperation and materials
The customer warrants that they are entitled to use the copy, images, trade marks, code, data and access credentials supplied for the project. Secrets must not be submitted through public forms. Any credentials required will be requested through a dedicated channel, with least-privilege access, and must be revoked or rotated when the work is complete.
11. Delivery, revisions and acceptance
Timeframes, format, revisions and acceptance criteria are specified in the order summary or quote. Out-of-scope requests are variations and may change the price and timeframe. Delays caused by missing customer materials, approvals or access will reasonably extend the deadlines. The customer must report reproducible defects with enough information for them to be verified.
12. Prototype credit
Where stated in the offer, the price paid for the prototype is deducted in full from the completion quote for the same project entrusted to SABIA LABS. The credit cannot be withdrawn as cash, transferred to other projects or people, and applies once only under the final quote.
13. Intellectual property and third-party components
Following payment in full, the customer owns the deliverables and code developed specifically for their project, within the limits stated in the order summary or quote. Upon delivery, the customer receives the agreed folder and practical instructions for opening, running, exporting or transferring the work.
Pre-existing materials and tools, reusable generic components, working methods and know-how remain the property of their respective owners. The customer is nevertheless granted the rights needed to use the delivered work in accordance with the engagement. Fonts, libraries, assets and third-party services remain subject to their respective licences.
14. Publication on the Projects page
A project delivered through SABIA LABS may appear in the showcase only after the customer has reviewed and authorised a specific proposal containing the copy, any public customer name, link and images to be displayed. Any change requires fresh authorisation. Consent may be withdrawn from the private area; withdrawal removes the project from the showcase without affecting the lawfulness of publication before consent was withdrawn.
Source code, credentials, internal data, materials not included in the authorised proposal and content covered by confidentiality obligations are not published. NDAs and embargoes continue to take precedence.
15. Conformity, support and liability
SABIA LABS corrects reproducible defects that fall within the agreed scope and support period. Consumers retain all mandatory rights and the applicable statutory guarantee of conformity for digital content and services. Demos and estimates do not guarantee commercial results, funding, app-store approval or the continuity of third-party services outside SABIA LABS’ control.
In dealings with professionals and companies, except in cases of wilful misconduct, gross negligence or liability that cannot be limited, any liability for direct loss is limited to the amount paid for the specific order that caused the loss. Indirect loss and loss of profit are not recoverable to the extent permitted by law.
16. Accounts, security and deletion
The customer must protect credentials and devices, verify their email address and report suspicious access. Accounts or requests may be suspended in the event of abuse, unlawful content, attacks on systems or non-payment. Users may request deletion of their account; conversations and their attachments are deleted, while tax and contractual data, evidence of acceptance and delivery ZIP files for paid orders that are needed to document performance and protect legal rights remain stored with restricted access.
17. Changes, termination and force majeure
Material changes to the Terms will be communicated and, where necessary, will require fresh acceptance. Any additional cancellation terms, renewals or ongoing duration will be specified in the relevant order. Neither party is liable for delays caused by unforeseeable events beyond its reasonable control, without prejudice to the obligation to give notice and mitigate their effects.
18. Governing law, complaints and jurisdiction
Italian law applies, without depriving consumers of any mandatory protections granted by the law of the country in which they habitually reside. Consumers retain the mandatory territorial jurisdiction provided by the applicable rules. In dealings with professionals and companies, unless otherwise agreed in writing, jurisdiction lies with the court identified under the applicable rules. For assistance, complaints or withdrawal: info@sabialabs.it.